FAQ

What is a FotoPak CD?
This is a CD that contains all the photos taken from each event in an encrypted format. It is designed for viewing and ordering your photographs and allows you to store an encrypted version of the files on your computer. To view the photos you simply install the Fotopak Viewer Software.
Please Note: This software does not work on Mac.


What is a private folder?
The contents of this folder can only be viewed with a specific password given by Photos 2 U, therefore members of the public will not be able to view the contents of this folder


What format are the photos in?
All our photos are in JPG format.


Do you add photos on a regular basis?
We will update the website as soon as possible after each event.


Can I submit photos to sell?
Right now the only photos that we sell are the ones taken by Photos 2 U. In the future we may consider this please contact us for further details.


Do you offer refunds?
Once your purchase is made we can not offer a refund. The reason for this policy is because the images are only printed specifically by request.


Why do I have to subscribe to checkout my order?
This is a safety feature that enables Photos 2 U to track who has ordered prints & products from the website. The subscription is free and will allow you to have access to extra features on the website and also enable us to send you promotions and discounts.


How long will my photographs last for without fading?
Providing the photos are mounted behind glass, all photographs should last 100 years and all posters should last 30 years.